There is no magic formula for Good Customer Service.
It calls for a common will, discipline and endurance by all, in the service delivery team, are keys to excellent customer service.
Management must embrace the commitment to provide service excellence, and there must be leaders to provide the vision and foresight that is critical for developing a good service culture.
Good Customer Service demands consistency. To achieve this, document exactly how we want our business to fulfil customers' needs in every situation so that everyone in the organization knows what is desired.
Create systems and procedures that consistently deliver the desired level of customer experience, which in turn will build our customers' loyalty as they know exactly what to expect. This requires effort to align towards a common service objective.
To spearhead the journey to success, it needs strong leadership and a group of committed service staff.
True service is not an act. It is an attitude. A positive attitude, to be precise.
We should not look for reasons to serve but for opportunities to excel in service.