Saturday, July 3, 2010

Knowledge Sharing # 1 "Customer Service"

I like sharing knowledge with others.
It's all about PASSION ~

Employ the Right Strategies to delight your customers.
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What does your customers need?
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Find out why customer is saying 'NO'.
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How to manage difficult people?
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How to handle customers' complaints?

more articles to share .... if you are interested to find out more in details, feel free to let me know.