Loyal Staff = Loyal Customers
Loyal staff members cultivate loyal customers.
Employees are important internal customers and need a regular dose of appreciation.
Treat them well and chances are they will have a higher regard for the customers they serve.
Focus on the positive rather than the negative, and reward positive actions while coaching staff to overcome the negative.
Celebrate little successes with your staff and develop targeted training programme to keep staff's skill set relevant at all times.