With the support I received from my personal advisors, gave me the courage to send an invite to HR.
It's all about business and customers.
In my continuous efforts to improve quality and efficiency to "Advance Customer Experience", therefore need their presence.
It wasn't a complain, just a feedback.
I shared alot and gain alot, a "Win-Win" during this 1-hour chat with HR IC.
It was a best approach.